01 / RETURNS

Returns & Exchanges

Products may be returned or exchanged within 5 days of delivery, provided that the items received are defective or damaged.

When returns are not accepted

• Products returned without original packaging, price tags, labels, freebies or accessories, or with damaged original packaging.
• Products damaged due to misuse or improper handling.
• Products that have been used or altered by the customer.
• Return requests submitted after the applicable 5-day return period.

How to request a return

If your product is eligible, please contact us to initiate a return request.

Once your return request is approved, we will arrange a return pickup according to our Return Policy. Refunds will be processed after the returned product has been received and inspected.

02 / REFUNDS

Refund Process

Cancellation Before Delivery

For eligible cancellations made before delivery, refunds will be initiated within 48 business hours of receiving the cancellation request.

The refunded amount may take 7–14 days to appear in your bank account, depending on the payment provider.

Returns After Delivery

For approved returns after delivery, Krish Cosmetics will arrange a return pickup.

Once the returned products reach our warehouse or designated return location, they will be inspected to confirm eligibility.

Eligible refunds will be processed within 7–10 business days after receipt and verification of the returned products. Refunds will normally be issued to the original payment method.

Cash on Delivery (COD) Orders

For Cash on Delivery orders, our team will contact you to arrange the refund through one of the following methods:

• Bank transfer to your nominated account.
• Krish Cosmetics gift card of equivalent value.

Promotional Coupons

Promotional coupon codes used on cancelled orders will not be reactivated or exchanged for cash.

03 / REPLACEMENTS

Product Replacements

You may request a replacement product instead of a refund. Replacement requests are subject to product availability and eligibility under our Return Policy.